https www rightstufanime com

(The consumer indicated he/she DID NOT accept the response from the business.) The company states that the original order was placed on Dec.26 and the they sent an email 20 days later on Jan. 15. A 20 day gap is unacceptable in contacting us. The company had all of the information to process the order on the credit card. The company was given my name, card number, expiry date, and CCV number.

The company states that they gave us 5 extra days to contact them in order to not have the order cancelled. In fact you will note that we did in fact contact them on Jan.20 . Company states that the the order had a different name on the billing and shipping address.

The only thing that was different was the first name. The last name and the addresses are all the same. Regardless, this is not a reason to cancel the order. Companies can write all the policies they want, policies are a guideline, they are a fluid document and policies are, and can be changed at any time. The original email they sent with the 2 day warning was not even opened by us because there was nothing identifying it as being from rightstuf or about our order in the small view before opening the email. They say that customers have the option to call.

I did call, and to this day have not received a call back as requested. According to the companies response to the BBB, I did meet the timeline set out by them with the extension they say the gave. Rightstuf, do not hide behind seriously flawed policies. When is it ever acceptable to have a 20 day delay in hearing from a company to verify info that they already have for the credit card, when this is about the time frame we where expecting to receive the order. Do what is right and refund the special needs child their money. Customer service and return policies with this company are absolutely horrendous.

Their reviews on Trustpilot are awful for the same reasons. This company is so money hungry it's disgusting. My boyfriend placed an order with Right Stuf for a friend for the holidays and recieved a deal when purchasing items.

The post office has a problem reading our address and sent the packages he ordered back to Right Stuf. We've gone to the post office about this problem so many times and they've not been able to do anything. Any other company we call and explain this issue to, they say that they will ship the product back or give the option of sending the product to another address instead.

When calling Right Stuf to address this issue, they told my boyfriend that they can only issue a refund, but not a full refund. And they will not resend the items out to a new address. They explained that they are going to deduct FOUR charges from his refund . So out of the $100 he spent, he has only gotten back around $22. So now his friend isn't getting any of his Christmas gifts.

And all the customer service representative said was that he could repurchase these items during another sale. No thank you, never purchasing from this company again. Email coupon promo codes are good for only one purchase, and our community members share email codes for RightStuf and thousands of other retailers. Since these codes expire after a single use, you may need to try a few codes before you find one that works. Sometimes, email discount codes may be the only way to save at rightstufanime.com. To use a RightStuf email discount code, simply copy the coupon code from this page, then enter it in the "Promo Code" box at rightstufanime.com during checkout to secure your savings.

We not only focus on online coupons & deals, but also offer in-store promotions & printable coupons. In other words, you can find almost all available offers of Right Stuf at one stop. Till now, we've served millions of customers and helped them save up to billions of dollars.

Just enjoy shopping and leave the work of finding discounts, coupon codes, promo codes, promotions and deals to AnyCodes. I used to love this company but they have sadly gone downhill over the last two years. They tell you exactly what you already know and will not provide additional details or answer questions.

They were also very argumentative with me when I was asking questions. They used to be top of their game in terms of appealing to collectors. Sadly, that mindset has disappeared due for the sake of efficiency.

You can tell the items are not packaged with care. They also take no responsibility for damaged products and force the customer to buy for the shipping label. Not to mention, they have an absurdly high standard for what is and is not damaged. If I'm the customer, that's up to me to decide and it is their responsibility to get items to me that are not badly damaged due to their poor packaging efforts. It takes them 5-10 days to simply ship an item then tack on the additional delays due to the pandemic, it gets very frustrating and they used to be faster than Amazon. Either way, I'm done with them and I don't like saying it.

They have amazing deals and I genuinely like supporting the anime economy. I called the day i was notified to find out why the order was cancelled. We placed an order with Rightstuf a couple weeks ago, and today received an email stating the order had been cancelled.

I called them today to find out why the order had been cancelled and was told that Rightstuf had sent us an email on Jan.15/20 that needed verification. So, I replaced the order for my son again, but this time over the phone and they would not honour the sale prices on the original order. Seems very convenient to cancel an order on you to then jack the price. When I asked to speak with the supervisor, the customer service agent i was speaking to became annoyed and got snitty with me. convienently the supervisor was not available. In all the years i have been shopping online, never ever have I had to verify a purchase after I have left that website.

Rightsuf is probably the most trustworthy internet retailer out there. I've been buying from them for like 1.5 years and have NEVER had ANY bad experience. Hell if you go the AnimeonDVD forums you can even talk to the CEO and he'll take care of you personally if you have a problem. If you want to buy anime, there's pretty much no other place to go besides them. But their shipping, customer service, site layout and ease of use and everything about them is top-notch.

It's a shame they don't sell videogames or other products too cause they'd be leaps and bounds better than other internet retailers selling the same products. I've order from them a few times really good service for me. I noitce the link above only had one rating in the last six months check this one. I also like the fact the they produce a lot of really good series in house and seem to support niche product like Maison Ikkoku they are the only vendor besides VIZ that carries Maison Ikkoku.

Sale have been low for the series so Right Stuf and VIZ are working together to make sure the entire series is release on DVD. The Right Stuf promo codes, coupons & deals, September 2021. Save BIG w/ The Right Stuf verified coupon codes & storewide coupon codes. Shoppers saved an average of $22.56 w/ The Right Stuf discount codes, 25% off vouchers, free shipping deals.

The Right Stuf military & senior discounts, student discounts, reseller codes & The Right Stuf Reddit codes. User save an avarage of $5 ; If you're ready to start saving more money, here are the most common types of deals to look for before you make your online purchase. Look for online coupons and promo codes for rightstuf.com. First, find your coupon code on this page then click the button to copy it to your clipboard.

Then, navigate to rightstufanime.com and enter your code in the "Promo Code" box during checkout. Your discount will be applied to your shopping cart and your total order amount should be reduced. Be sure to read the coupon's instructions on this page to ensure you apply it correctly. Some coupon codes have exclusions, which we'll notate on this page. To redeem a promo code for a discount, simply copy the code to your clipboard, then paste it into the coupon code entry box during checkout on the retailer's website.

Look for a confirmation message that your discount has been applied. See the full list of supported stores with coupon codes here. Dealspotr finds coupon codes, discount sales and promotions for e-commerce stores listed in our store directory. While promo codes are time-sensitive and may expire, we have human editors verify discount codes at retailer websites to ensure they work at the time of test. We are selling our online product on our official website, now it is considered as the largest online anime retailer in Canada and United States. They are providing 24,000 best products from across the North American anime industry.

They have a large number of customers due to their quality assurance products. Their annual sales are supported by a mix of online sales tradition, grassroots, sales events, direct mail programs, and traditional that includes the right stuff print catalog. It is published in three times in a year. They are reliable and trusted business service partner and distributor for many of the industry's print publishers and major videos.

Right Stuf refuses to honor their own clearly-stated return policy. I purchased an item from Right Stuf that I wasn't entirely sure I wanted , so I checked out their return policy before I ordered it, found it quite reasonable, and ordered it. After receiving it but before opening it I decided I no longer wanted it. The only thing I had to do was request an RMA and pay for return shipping. But instead I was informed that this particular product could not be returned. I looked again at that products web page, and their return policy, and saw no such indication.

I told them as much, and they insisted that the manufacturer of the product did not allow returns. I told them that was something they had to take up with the manufacturer, as it was not my problem. I've had numerous email and phone correspondence with Right Stuf, and they flatly refuse to do the honorable thing. They could easily have resold this item, as I have never even opened the shipping carton, let alone the product inside. Because I used PayPal to purchase it, I tried going through PayPal's dispute resolution process.

They claim no misrepresentation by the merchant and denied my claim, but I say the merchant DID misrepresent their product, as it was unknowingly exempted from their return policy. If I can't resolve it here, my next step will be small claims court. Welcome to our Right Stuf coupons page, explore the latest verified rightstufanime.com discounts and promos for September 2021. Today, there is a total of 25 Right Stuf coupons and discount deals.

You can quickly filter today's Right Stuf promo codes in order to find exclusive or verified offers. I have reviewed the customer's account, and I see he contacted us on December 28th to see if we could attempt to reprocess his orders on Monday, December 31st. The Representative he spoke with advised him that we cannot schedule reprocesses. The customer would have had to contact us on Monday, December 31st to request the orders be reprocessed.

Our credit card decline email that is sent to all customers that have orders decline states that we MAY attempt to reprocess the transaction periodically, but is is not guaranteed. Because the customer did not contact us on December 31st to request his orders be reprocessed, they were then canceled by our system on January 2nd. This has been our credit card decline process since we moved to a new system several years ago. The customer has ordering history that goes back to 2013 in our current system, and this is the not the first time his orders have declined processing. For this reason, we believe he should be aware of our policy and know that he has to contact us on the day he wants his orders reprocessed. In addition, having spoken to us on December 28th, he was made aware that he would have to contact us the day he wanted the orders reprocessed.

At this point, the customer is welcome to replace his orders at the current prices on our site for the items as we are unable to go back and honor sale pricing from a month ago. We would request this case be closed if the customer does not wish to replace the orders. Today's biggest RightStuf Promo Code is for $5 off. The coupons you see at the top of this page will always show the best RightStuf discount codes first.

Generally, the best codes are "store-wide" deals that can be used on any purchase at rightstufanime.com. Also, look for the RightStuf promo codes with the biggest discount percentage. RightStuf offers coupons and promotional codes which you can find listed on this page. Look for coupon codes marked with the green verified label for today's active RightStuf promo codes.

You can also find sales and other promotions for RightStuf here as well. The representative went further to say if I had paid more for the priority shipping it would be a different story and if I'm not happy with that answer I can shop elsewhere. Decided to try out Right Stuf this year as I wanted to support smaller businesses. I placed a few orders in their system and got a notification recently that one of my orders was on the way. The order contained two manga, one from a different order, but whatever. The receipt stated that both items were included for a grand total of one amount.

A few days later, I see on my card statement that I was charged twice for two separate amounts. I reached out to customer support to ask what this second charge was. To make matters worse, they are aware of the fact that their system doesn't include everything accurately when a receipt goes out but are doing nothing to fix it. (The consumer indicated he/she DID NOT accept the response from the business.) This is not an acceptable response.